Roboz Guarantee
All Roboz instruments are guaranteed to be free from defects in workmanship and material. Any Roboz instrument which proves defective in workmanship or material will either be repaired or replaced at our discretion without charge. It's that simple.
Return and Exchange Policy
Please inspect your instruments upon receipt of your order. If there is any problem with your order shipment, please contact us as soon as possible.
Requests to return or exchange an item must be authorized by a Roboz customer service representative. Returns and exchanges must be received within 90 days of purchase. Unauthorized returns will be refused.
In order for us to better serve you, please have the following information ready when you call.
1. Your purchase order number or sales order number
2. The items you want to return/exchange
3. Reason for the return/exchange
4. Serial Number of Item Being Returned (only for Germinator, Ideal Micro Drill, and Sentry Ultrasonic Cleaner)
Next you will be provided with a return authorization number that must be placed on the outside of the return-shipment box. Your package may be refused if this instruction is not followed.
Returned items, except for those with a manufacturing defect, must be unused. All returned items must be accompanied by a signed and dated Declaration of Contamination Status form, to be supplied when the Return Authorization is requested. Any used item must be returned free of radioactive, toxic or biohazardous contamination.
The following merchandise will not be accepted for return for credit:
1. Used instruments
2. Color coded instruments
3. Merchandise held longer than 90 days
4. Merchandise without a return authorization number
We reserve the right to inspect any returned instruments before issuing a credit. A 10% restocking fee may apply.
If you have any questions regarding our return and exchange policy, please call customer service at 1-800-424-2984.
Discount Policy
Whether large or small, Roboz Surgical values all of our customers equally, and we strive to provide all our customers with the same level of support and service. Therefore, we do not offer any individual customer or order volume price discounts. However, we occasionally offer promotional prices on some of our products. If you would like to be notified about any upcoming promotions, please email us at info@roboz.com and request to be added to our mailing list.
Shipping Charges
| Within the United States |
|
| Standard Shipping |
$16.00 |
| 2 Day Shipping |
$40.00 |
| Overnight Shipping |
$60.00 |
| Canada |
$25.00 |
| International Shipments* |
Contact Us for Quote |
| Collection Freight Charges |
$5.00 for handling |
*All international orders are shipped FOB. Customers are responsible for all duties, tariffs, and taxes. A 3% processing fee will charged to all orders shipped outside of the US.
Back to Top
|
